What we collect when you order

To send a parcel, we need a few basics. These normally include:

• A name, so the order goes to the right person.
• A delivery address, so it arrives.
• An email address, so we can confirm the order and answer any question about it.
• Details of what you ordered, including size, so we can pack it and sort out any problem later.
• Whatever you choose to include if you message us directly.

If you sign up for updates, we hold the email address you gave us for that purpose. We do not ask for anything we cannot explain a clear use for, and we do not collect extra details simply because a form makes it easy to add a field.

How we use your information

Your details are used for the reasons you would expect them to be used. We take payment and confirm it, pack and post your order, reply to questions, and fix problems such as a missing parcel or a wrong size. If you have opted in to updates, we use your email address to send them. We also keep the ordinary records that any small business needs for its accounts and for dealing with queries that arrive months after an order.

What we do not do with your details

We do not sell personal details, and we do not rent out customer lists. Buying a T-shirt does not automatically add you to a mailing list, and it never signs you up for anything you did not ask for. We do not publish customer information, and we do not share it with other shoppers. If a supplier or platform is involved in running the shop, it sees only what is needed to do its part of the job, such as delivering the parcel.

Card details and payments

Card payments are handled by the payment provider that processes the transaction, which means your full card number stays with that system rather than with us. We do not ask for card details by email or direct message, and we would never treat a message containing them as a normal way to pay. If you ever receive something claiming to be from us and asking for payment details, treat it as suspicious and check with us through the shop before doing anything.

Cookies and basic analytics

Cookies are small files a site stores in your browser, and most online shops rely on them to keep a basket working, remember preferences, and show which pages are being read. Ours do the same ordinary jobs. You can block or clear cookies in your browser settings at any time, though switching off the essential ones can break the checkout and stop a basket from holding together.

The steps we take to keep details safe

Protection is mostly about habits rather than gadgets. Only the people who need to see an order to pack it, post it, or answer a question about it have access to it. Accounts are protected with strong, unique passwords and two-factor authentication wherever it is offered. The shop platform and its add-ons are kept up to date, since old software is one of the most common ways information leaks. We keep details inside the shop’s own secure systems where possible instead of gathering them through messages or loose notes, and we avoid leaving customer information sitting in files or screenshots that no longer serve a purpose. If something ever did affect your details, we would contact you directly rather than wait for you to find out.

How long details stay with us

We keep order information for as long as we need it: to complete the order, to answer a question about it later, and to keep the usual records a business needs for its accounts. Once that no longer applies, it is cleared out. Because the exact periods depend on the platform we use and on where you live, we would rather point you to our current published policy than quote a number here that might become out of date. Ask us and we will tell you what applies to your order.

Your choices and rights

You can ask what we hold about you, ask for anything inaccurate to be corrected, ask us to delete details we do not need to keep, and withdraw consent for updates at any time using the unsubscribe link in an email. Depending on where you live, data protection law may give you further rights. Your national data protection authority is the best place to check exactly what applies in your country. To make a request, contact us through the shop and we will look into it.

Younger shoppers

Many of our designs speak directly to teenagers, and we are glad they do. If you are below the age at which you can place an order on your own where you live, please shop with a parent or guardian, and let them handle the payment and delivery details. We do not set out to gather information from children directly, and we would rather a young fan enjoy the characters through a grown-up’s order than hand over details they are not old enough to manage.

Links to other places

Our pages may link to the animated series, to social media, or to other sites we think you might enjoy. Once you follow a link away from our shop, the privacy policy of that place applies rather than ours, so it is worth a quick look at how they handle information before you share anything with them.

Changes to this page

We will update this page when our tools or practices change. The version you are reading is the current one. If a change is significant, we will say so clearly on the page rather than quietly editing the wording and hoping nobody notices.

Contacting us about privacy

If you have a question about how your details are handled, or you want to make a request, get in touch using the contact details on the shop. Include your order number if the question relates to a specific order, and we will investigate. If our answer does not resolve things, you are free to approach the data protection authority in your country.

Frequently Asked Questions

Do you sell my personal information?

No. We do not sell personal details and we do not rent customer lists to anyone. Information you give us is used to process and deliver your order, answer your questions, and keep the ordinary records a small business needs. It is not passed on for somebody else’s marketing, and it is not traded as a product in its own right.

Will I be added to a mailing list if I buy a T-shirt?

Not automatically. Placing an order does not sign you up for updates, and we treat those two things as separate choices. If you do opt in to hear about new designs, every email includes an unsubscribe link, and using it takes effect quickly. You can also ask us directly to remove you from the list.

How long do you keep my order details?

We hold order information only for as long as it serves a purpose: completing the order, answering a later question about it, and keeping the usual accounting records a business needs. After that it is cleared. The exact periods depend on our platform and on where you live, so contact us and we will confirm what applies to your order.

What should I do if I am worried about my information?

Contact us through the shop first and explain what concerns you. Include your order number if the query relates to a specific purchase, and we will look into it and reply. If you are still unhappy with the outcome, you can also raise the matter with the data protection authority in your country.